1. Who We Are
Ready Communications (“we,” “our,” or “us”) provides telecommunications services and digital solutions (collectively, our “Services”). This Privacy Policy explains how we collect, use, and protect your personal information. It applies to all users, including website visitors, customers, and applicants, regardless of where you are located.
2. Your Consent
By using our Services or providing personal data, you agree to the terms of this Privacy Policy. If you are in the EU/EEA, UK, or California, additional rights and protections apply (see Sections 9 and 10).
We do not knowingly collect data from children under 13.
3. Information We Collect
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Identifiers: Name, email, phone, billing details, IP address.
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Service Data: Call logs, usage details, preferences (including CPNI under FCC rules).
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Device & Technical Data: Browser, operating system, geolocation (when enabled).
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Marketing Data: Website forms, HubSpot CRM submissions, communications preferences.
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Employment Data: Application materials, work history (if you apply for a role).
4. How We Collect It
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Directly from you (forms, sign-ups, communications).
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Automatically (cookies, analytics, HubSpot tracking tools).
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From third-party services (payment processors, customer referral platforms).
5. How We Use Your Data
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Provide and manage Services.
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Process payments and deliver communications.
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Personalize offers and marketing.
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Ensure security, prevent fraud, and comply with regulations.
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Support recruiting and employment processes.
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Improve operations and measure performance.
6. How We Share Information
We may share data with:
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Service providers (e.g., HubSpot, payment processors, analytics tools) under confidentiality agreements.
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Legal and regulatory authorities if required by law.
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Business partners in case of merger, acquisition, or sale.
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Aggregated/anonymized insights that cannot identify you.
We do not sell personal data. For California residents, we also do not “share” personal data for cross-context behavioral advertising without your explicit opt-in.
7. Cookies & Tracking
We use cookies, pixels, and HubSpot tracking tools to analyze usage and improve services. You may adjust your browser settings or use our cookie banner to manage preferences.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Policy, or as required by law/regulation.
9. GDPR Rights (EU/EEA & UK Users)
If you are in the EU/EEA or UK, you have the following rights under the General Data Protection Regulation (GDPR):
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Right of Access – Request a copy of the data we hold about you.
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Right to Rectification – Correct inaccurate or incomplete data.
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Right to Erasure (“Right to be Forgotten”) – Ask us to delete your personal data.
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Right to Restrict Processing – Limit how we use your data in certain cases.
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Right to Data Portability – Receive your data in a portable format.
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Right to Object – Stop certain processing, including direct marketing.
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Right to Withdraw Consent – If processing is based on consent, you can withdraw it at any time.
Legal Bases for Processing: We process personal data under GDPR on the basis of consent, contract necessity, legal obligations, and our legitimate interests.
To exercise these rights, contact us at privacy@readycommunications.com.
10. CCPA/CPRA Rights (California Residents)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
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Right to Know – Request details about the categories and specific pieces of personal information we have collected.
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Right to Delete – Ask us to delete your personal information (subject to certain exceptions).
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Right to Correct – Update inaccurate information.
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Right to Opt-Out – Direct us not to sell or share your personal information. We do not sell personal information.
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Right to Limit Use of Sensitive Personal Information – Request restrictions on how we use sensitive data.
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Right to Non-Discrimination – You will not be treated differently for exercising your rights.
To exercise these rights, contact us at privacy@readycommunications.com or call 863-618-0001.
11. Security
We use industry-standard safeguards (encryption, firewalls, secure data centers) to protect your data. While no system is 100% secure, we continuously review and improve our safeguards.
12. International Transfers
If you access our Services from outside the U.S., your data may be transferred to and processed in the U.S. and other jurisdictions. Where required, we implement safeguards such as Standard Contractual Clauses (SCCs).
13. Updates to This Policy
We may update this Policy periodically. Significant changes will be posted on our website and/or communicated directly. Please review the “Effective Date” above.
14. Contact Us
For questions, concerns, or to exercise your rights:
Email: privacy@readycommunications.com
Phone: 863-618-0001
Mail: Ready Communications, 211 E Main St, Suite 221, Lakeland, FL 33801