Experience the Amazing Benefits of a Contact Center No Matter the Size of Your Company

Busy and want to know the main points?

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Here are 3 quick, important takeaways...

1 - Contact Center Software
Is an AI-driven, cloud-based platform that unifies voice, chat, SMS, email, and social channels with analytics, routing, and automation to streamline customer service.

2 - Cloud Contact Center
Delivers all the capabilities of a traditional contact center—yet entirely through the cloud, giving your business greater scalability, flexibility, and remote access without the need for costly on-premise infrastructure.

3 - Multichannel Customer Engagement
Seamlessly connect with your customers across multiple channels—such as phone, email, chat, SMS, and social media.

With Ready Communications’ Cloud Contact Center Solution, you gain every single ability to communicate in one central place. Period.

You can have the ability for multiple agents and supervisors of those agents.

Deliver seamless, modern customer engagement — across voice, chat, SMS, video, social, and more

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Contact Center Central Hub for all Communication

In today’s world, your customers and clients are expecting to reach you and your teams: whether that’s a call, a message, or a chat.

Your Contact Center is more than just a “call center” — it’s the nerve center of your customer experience.

Ready Communications builds advanced contact center solutions tailored to your company, making you the star while letting you stay agile, data-driven, and customer-centric.

It's not just a call center

Why Contact Center
A traditional call center handles voice-only traffic; a modern contact center orchestrates multichannel (or omnichannel) interactions.
It Can Manage:

Voice/VoIP Calls
(Inbound & Outbound)

IVR / Virtual Assistants

Web Chat and
In-App Chat

SMS / MMS
Texting

Social Messaging and
Social Media DMs

Email

Video Calls

AI Bots

Self-Service
Portals

Callback
Scheduling

That breadth is what separates our Contact Center product from a pure call center.

What Should a Modern Contact Center Do?

Our Features & Capabilities

Multichannel / Omnichannel Experience

Deliver consistent customer interactions across all communication channels.

  • Seamlessly integrate voice, chat, email, SMS, and social.
  • Provide customers with the flexibility to switch channels without losing context.

Intelligent Routing & Call Flows

Direct customers to the right agent or resource quickly and efficiently.

  • Skills-based and priority routing ensure faster resolution.
  • Automated call flows reduce wait times and optimize service delivery.

Agent Tools & Productivity

Equip agents with tools to serve customers effectively and efficiently.

  • Unified dashboards give a full view of customer history.
  • Integrated knowledge bases and shortcuts speed up resolution.

Supervisory & Quality Management Tools

Enable supervisors to monitor, guide, and improve team performance.

  • Real-time monitoring and call whispering support coaching.
  • Quality scoring and performance reviews ensure service consistency.

Analytics, Reporting, & Insights

Turn customer interactions into actionable business intelligence.

  • Track KPIs like call volume, response times, and satisfaction scores.
  • Customizable reports and dashboards support data-driven decisions.

Reliability, Infrastructure, & Scalability Expectations

Ensure dependable, secure, and future-proof contact center operations.

  • Cloud infrastructure supports 99.999% uptime and global access.
  • Easily scale up or down based on business growth and demand.

AI, Automation, & Self-Service

Enhance efficiency with smart technology and customer autonomy.

  • Chatbots and IVR handle common inquiries automatically.
  • AI-driven suggestions assist agents and personalize experiences.

Choosing Ready Communications’ Contact Center Will Take Your Company To
A New Level

At Ready Communications, we don’t just deliver contact center software — we deliver a tailored, omnichannel communications intelligence platform built to meet your telecom enterprise needs.

7 Ways to Success

7 Ways How We Set You Up to Succeed:

#1 - Channel-Agnostic Architecture: We support all communication methods your customers expect — voice, chat, SMS, video, social, messaging apps — and unify them under one operational umbrella.

#3 - Seamless Integration: We integrate with your telecom stack, CRM, ticketing, and business systems, eliminating data silos and providing end-to-end context.

#5 - Deep Analytics + Actionable Insights: We don’t just collect data — we turn it into a narrative: What’s working, where the friction is, and what to improve next.

#7 - Ongoing Support & Evolution: The contact center landscape evolves fast (e.g. adoption of generative AI, voice agents, real-time sentiment). We stay ahead, and help you adapt.

#2 - Agent + Supervisor Empowerment: We give your frontline agents powerful tools for speed, context, and decision-making — and your supervisors the oversight and coaching you need for excellence.

#2 - Agent + Supervisor Empowerment: We give your frontline agents powerful tools for speed, context, and decision-making — and your supervisors the oversight and coaching you need for excellence.

#4 - Scalable and Reliable: Whether you’re launching with 10 agents or 1,000, our cloud backbone scales with you.

#6 - Custom Consultative Design: We help architect your dial flows, routing logic, KPI dashboards, and governance — not just hand you software.

Here Are Powerful Cases & Sample Scenarios's

Customer Support /
Helpdesk

Route support tickets across chat, email, voice, and bots; escalate complex cases to human agents.

Sales /
Inbound Leads

Manage inbound calls or chat leads, qualify, and pass to sales agents.

Collections /
Retention

Proactive outbound calling, SMS nudges, cross-channel outreach.

Technical Troubleshooting /
Remote Support

Start with chat or video, escalate to voice or agent-assisted sessions.

Blended
Teams

Agents can handle both inbound and outbound, switching between voice, messaging, and chat channels.

Our Mailing Address

211 E Main St Suite 221
Lakeland, FL 33801

Office: (863) 618-0001

Monday - Friday
9:00 AM - 5:00 PM

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